Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Identification Information:

• Full name, email address, phone number
• Billing and shipping address (including city, state, PIN code)

Order & Transaction Information:

• Products purchased, order history, and transaction amounts
• Payment method type (we do not store full card numbers)
• Delivery preferences and instructions

Technical & Usage Information:

• IP address, browser type, device type, and operating system
• Our website may contain links to third-party websites. PlantX is not responsible for their privacy practices or content.
• Our website may use cookies to- Improve browsing experience, Analyze website traffic,Remember user preferences. Users can disable cookies through browser settings

2. How We Use Your Information

• To process and fulfil your orders and send order confirmations
• To communicate delivery updates, tracking information, and shipping alerts
• To process payments securely through our payment gateway partners (Razorpay / PayU)
• To respond to customer service requests, queries, and complaints
• To send promotional emails and newsletters (only if you have opted in)
• To analyse website usage and improve our products and services
• To comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only as necessary:

• Payment Gateways: Razorpay, PayU to handle transactions securely
• Delivery Partners: Courier services (Delhivery, Blue Dart, DTDC) to ship your orders
• Email / SMS Providers: To send transactional and marketing communications
• Analytics Providers: Google Analytics for website usage insights (anonymised)
• Legal Authorities: When required by law, court order, or government regulation

4. Cookies

We use cookies to enhance your browsing experience. Cookies help us:

• Keep you logged in to your account
• Remember items in your shopping cart
• Understand which pages and products you interact with
• Deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmitted on our website
• PCI-DSS compliant payment processing — we never store card details on our servers
• Access controls limiting who can view personal data within our organisation
• Regular security audits and vulnerability assessments

6. Your Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

8. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date.

10. Contact Us

• Email: privacy.plantx.store@gmail.com
• Phone: +917023829288
• Address: 42, Green Valley Colony, Vaishali Nagar, Jaipur, Rajasthan – 302021