Refund & Return Policy
Our commitment to making every order right for you
At PlantX India Pvt. Ltd., we take pride in delivering healthy, well-packaged plants and products. We understand that sometimes things don't go as planned, and we're committed to making it right.
1. Order Cancellation Policy
You may cancel your order within 12 hours of placing it, provided the order has not yet been dispatched.
- To cancel, contact us via WhatsApp (+91 7340065075) or email (Officialplantx.store@gmail.com) with your Order ID.
- If the order has already been shipped, cancellation is not possible. Please initiate a return after delivery.
- Prepaid orders cancelled within the window will receive a full refund within 5–7 business days.
2. Return Eligibility
We accept returns under the following circumstances:
- Plant arrived dead, severely damaged, or completely wilted (Dead on Arrival)
- Wrong product delivered (different variety or size than ordered)
- Product is missing from the package
- Pot or planter arrived broken or cracked
- Significant quality defect clearly visible at the time of delivery
Return requests must be raised within 48 hours of delivery with photo/video evidence.
3. Non-Returnable Items
- Perishable plants showing natural wear after delivery (yellowing of 1–2 leaves is normal during transit)
- Seeds, bulbs, and saplings once opened
- Soil, compost, fertilizers, and pesticides
- Items damaged due to improper care after delivery
- Items returned without original packaging
- Sale or clearance items marked as "non-returnable"
4. Dead on Arrival (DOA) Policy
If your plant arrives dead or in unacceptable condition, we will replace it or issue a full refund — no questions asked.
Take clear photos or a short video of the plant in the original packaging immediately upon delivery.
Email us at Officialplantx.store@gmail.com with Subject: "DOA Claim – [Your Order ID]"
Our team will review within 24 hours and confirm the replacement or refund.
DOA claim must be raised within 48 hours of delivery — claims raised after this window may not be accepted.
5. How to Initiate a Return / Refund
Email Officialplantx.store@gmail.com with Subject: "Return Request – [Your Order ID]"
Include: Your name, order ID, issue description, and clear photos/videos as evidence.
Our team will review and respond within 24–48 business hours.
If approved, we'll arrange a reverse pickup (at no cost to you).
Refund or replacement will be processed once the return is verified.
6. Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days |
| UPI / Net Banking | 3–5 business days |
| Razorpay / PayU Wallet | 2–3 business days |
| PlantX Store Credit | Instant (upon approval) |
| Cash on Delivery (COD) | Bank transfer within 5–7 days |
Refunds will be processed to the original payment method only.
7. Exchange Policy
- Contact us within 48 hours of delivery for an exchange request
- The original item must be in its delivered condition
- Exchange is subject to availability of the requested item
- Shipping charges for exchange may apply in non-fault cases
8. Items Damaged in Transit
- Do not accept the package if visibly damaged at delivery — mark it as "Refused – Damaged" and inform us.
- If damage is noticed after opening, report within 48 hours with photographic evidence.
- We will arrange a full replacement or refund at no cost to you.
9. Contact Us for Refunds
- Email: Officialplantx.store@gmail.com
- WhatsApp: +91 7340065075
- Phone: +91 7023829288 (Mon–Sat, 9 AM – 6 PM)
Please always include your Order ID when reaching out for faster resolution.